FAQ

Try and avoid chlorinated pools, steam rooms and saunas, as it will cause the silver to oxidize/tarnish. To remove any tarnish use a silver cloth or silver dip.All your jewellery can have a good general clean in warm soapy water and scrubbed with a soft toothbrush.

Brass naturally Tarnishes over time into an antiqued look. However if you want to get back the shine of your piece it is easy to clean and look after. You can clean it with lemon juice, toothpaste or brass metal polish brasso.

To keep its shine you should wash your jewellery regularly with a solution of 10 parts water and two parts dish soap.Soaking is key. Soak for 3 hours and and use a soft toothbrush to scrub it.

Yes you can shower with 14K gold but take caution in not scrubbing it with shower gels and shower scrubs as this could scratch or tarnish it. After you've showered you can wipe down the jewellery with a soft cloth.

Please go to Returns and exchanges to follow instructions on how to return an item.

We do not currently offer student discounts.

We do not currently offer the option to buy a gift card online; however we have a great collection of gifts everyone will love.

Shipping usually takes 3-5 days but can take up to 7 days if there are delays due to covid 19 restrictions and Brexit.

unfortunately once your order has been placed we are unable to guarantee the processing of cancellations and we are unable to amend yur order in any way. Please get in touch with customer services at contact@sylvanadavinci.co.uk for more information.

Firstly we are sorry we have received a faulty item. If you believe you have received a faulty item , please take a clear picture and state what the fault is and send to cutomer services at contact@sylvanadavinci.co.uk. Returns procedures must be done and received by us within 14 days.